Meeting/Event Information

 Directions

10-19-2018 

Energizing Your Customer Service Skills
Please join us to find out about realistic strategies to energize your skills in your community.
Wallingford Public Library
200 North Main Street
Wallingford, CT 06492-3791
http://www.wallingford.lioninc.org/

 

Friendly and welcoming customer service leads to positive connections with patrons. These valuable skills help us serve patrons of all ages and expectations in person, on the phone, and online. Come be a part of the discussion and learn realistic strategies to energize your customer service skills showing the value our libraries bring to the community.

 

 

THE CONNECTICUT LIBRARY ASSOCIATION CUSTOMER SERVICE COMMITTEE PRESENTS 

The Customer Service Fall Program 2018

Wallingford Public Library 

Friday, October 19th, 2018

10:00 a.m. - 2:00 p.m.

Cost of the program: 

$30.00 FOR CURRENT CLA MEMBERS

$40.00 FOR NON-CLA MEMBERS

Questions? Please contact Shelley Holley at holleys@southington.org (Southington Public Library) or Ellen Janpol at ejanpol@westport.org (Westport Library) 

 

We are finalizing the program and will publish it as soon as it is available.

 

Proposed Program Schedule

10:00 a.m.

Registration, Networking, and Breakfast 

 

10:45 a.m.

Welcome and introductions from Shelley Holley and Ellen Janpol

 

11:00 a.m.

Down-to-Earth Advice on Customer Service 

Kathleen Malloy, MLS

Team Leader of Patron Experience

Westport Library

 

12:00 p.m.

Snack Break (Food and Drinks provided)

 

Customer Service Inside the Library vs. Outside

12:30 p.m. - 1:30 p.m.

Denise Martens, MLS

Head of Youth Services

Public Library of New London

 

1:30 p.m. 

Closing Remarks and Certificates

Shelley Holley and Ellen Janpol

 

Registration required by October 12th, 2018. No walk-in registrations will be admitted the day of the conference.

 If paying by check or purchase order, payment must be received in the CLA office 3 days before the conference.

 

Refund Policy: If you are unable to attend the conference, you may transfer your admission to someone else; we cannot provide a refund.

 

Special Accommodations
The Connecticut Library Association seeks to provide reasonable accommodations by request for physical access, communications, or other needs to ensure that services, activities, and programs are available to individuals with disabilities. Accommodation requests may include, but are not limited to, sign language interpretation, assistive listening devices, or written material in alternative format. If you have a request for accommodation, please submit information at least 14 days in advance of the conference. Include a description of the accommodations are you requesting, and describe any equipment you are requesting to be provided to Shelley Holley at holleys@southington.org or Ellen Janpol at ejanpol@westport.org.

The Americans with Disabilities Act does not require the Connecticut Library Association to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

 

Future Meetings

October 18, 2018

CLA Technical Services Section Fall Program 2018

October 18, 2018
10:00 AM EDT - 12:30 PM EDT

Farmington Library Community Room
6 Monteith Drive
Farmington, CT 06032
http://www.farmingtonlibraries.org

New Adventures in Discovery : a Program about Getting the Most out of Your Discovery Layer or Catalog
 

October 19, 2018

Energizing Your Customer Service Skills

October 19, 2018
10:00 AM EDT - 2:00 PM EDT

Wallingford Public Library
200 North Main Street
Wallingford, CT 06492-3791
http://www.wallingford.lioninc.org/

Please join us to find out about realistic strategies to energize your skills in your community.
 

October 26, 2018

2018 CLA Support Staff (CLASS) Annual Conference

October 26, 2018
8:30 AM EDT - 3:30 PM EDT

Manchester Community College
60 Bidwell Street
Manchester, CT 06040
http://www.manchestercc.edu

Please join us and "Tell Your Story" with CLASS at Manchester Community College. Learn new skills and network with fellow library staff members from throughout the state.
 

November 01, 2018

CLA Board Meeting

November 01, 2018
10:00 AM EDT - 12:00 PM EDT

Middletown Library Service Center
786 South Main Street
Middletown, CT 06457

Monthly meeting of the CLA Board
 

November 01, 2018

PR Tune-Up! A Publicity and Communications Committee Workshop

November 01, 2018
1:00 PM EDT - 3:00 PM EDT

Middletown Library Service Center
786 South Main Street
Middletown, CT 06457
https://libguides.ctstatelibrary.org/dld/servicecenters

Rev up your publicity with advice from the professionals!
 

November 14, 2018

2019 Teen's Annual Meetup

November 14, 2018
9:00 AM EST - 4:00 PM EST

Wallingford Public Library
200 North Main Street
Wallingford, CT 06492-3791
http://www.wallingford.lioninc.org/

Join for a day full of author talk, publisher previews, galley giveaways and collection development for New Adult and Graphic Novels!
 

December 06, 2018

CLA Board Meeting

December 06, 2018
10:00 AM EST - 12:00 PM EST

Middletown Library Service Center
786 South Main Street
Middletown, CT 06457

Monthly meeting of the CLA Board
 

January 03, 2019

CLA Board Meeting

January 03, 2019
10:00 AM EST - 12:00 PM EST

Middletown Library Service Center
786 South Main Street
Middletown, CT 06457

Monthly meeting of the CLA Board
 

February 07, 2019

CLA Board Meeting

February 07, 2019
10:00 AM EST - 12:00 PM EST

Middletown Library Service Center
786 South Main Street
Middletown, CT 06457

Monthly meeting of the CLA Board
 

March 07, 2019

CLA Board Meeting

March 07, 2019
10:00 AM EST - 12:00 PM EST

Middletown Library Service Center
786 South Main Street
Middletown, CT 06457

Monthly meeting of the CLA Board
 

April 04, 2019

CLA Board Meeting

April 04, 2019
10:00 AM EDT - 12:00 PM EDT

Middletown Library Service Center
786 South Main Street
Middletown, CT 06457

Monthly meeting of the CLA Board
 

April 29, 2019

Exhibitor Registration for 2019 CLA Annual Conference

April 29, 2019 8:00 AM EDT to April 30, 2019 5:00 PM EDT

Mystic Marriott Hotel & Spa
625 North Road (Route 117)
Groton, CT 06430
https://www.marriott.com/hotels/travel/gonmm-mystic-marriott-hotel-and-spa/

Exhibitor Registration for 2019 CLA Annual Conference
 

June 06, 2019

CLA Board Meeting

June 06, 2019
10:00 AM EDT - 12:00 PM EDT

Simsbury Public Library
725 Hopmeadow Street
Simsbury, CT 06070
http://www.simsburylibrary.info/

Monthly meeting of the CLA Board