Meeting/Event Information



Energizing Your Customer Service Skills
Please join us to find out about realistic strategies to energize your skills in your community.
Wallingford Public Library
200 North Main Street
Wallingford, CT 06492-3791


Friendly and welcoming customer service leads to positive connections with patrons. These valuable skills help us serve patrons of all ages and expectations in person, on the phone, and online. Come be a part of the discussion and learn realistic strategies to energize your customer service skills showing the value our libraries bring to the community.




The Customer Service Fall Program 2018

Wallingford Public Library 

Friday, October 19th, 2018

10:00 a.m. - 2:00 p.m.

Cost of the program: 



Questions? Please contact Shelley Holley at (Southington Public Library) or Ellen Janpol at (Westport Library) 


We are finalizing the program and will publish it as soon as it is available.


Proposed Program Schedule

10:00 a.m.

Registration, Networking, and Breakfast 


10:45 a.m.

Welcome and introductions from Shelley Holley and Ellen Janpol


11:00 a.m.

Down-to-Earth Advice on Customer Service 

Kathleen Malloy, MLS

Team Leader of Patron Experience

Westport Library


12:00 p.m.

Snack Break (Food and Drinks provided)


Customer Service Inside the Library vs. Outside

12:30 p.m. - 1:30 p.m.

Denise Martens, MLS

Head of Youth Services

Public Library of New London


1:30 p.m. 

Closing Remarks and Certificates

Shelley Holley and Ellen Janpol


Registration required by October 12th, 2018. No walk-in registrations will be admitted the day of the conference.

 If paying by check or purchase order, payment must be received in the CLA office 3 days before the conference.


Refund Policy: If you are unable to attend the conference, you may transfer your admission to someone else; we cannot provide a refund.


Special Accommodations
The Connecticut Library Association seeks to provide reasonable accommodations by request for physical access, communications, or other needs to ensure that services, activities, and programs are available to individuals with disabilities. Accommodation requests may include, but are not limited to, sign language interpretation, assistive listening devices, or written material in alternative format. If you have a request for accommodation, please submit information at least 14 days in advance of the conference. Include a description of the accommodations are you requesting, and describe any equipment you are requesting to be provided to Shelley Holley at or Ellen Janpol at

The Americans with Disabilities Act does not require the Connecticut Library Association to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.


Future Meetings

June 06, 2019

CLA Board Meeting

June 06, 2019
10:00 AM EDT - 12:00 PM EDT

Simsbury Public Library
725 Hopmeadow Street
Simsbury, CT 06070

Monthly meeting of the CLA Board

June 14, 2019

2019 Connecticut Information Literacy Conference

June 14, 2019
8:30 AM EDT - 3:15 PM EDT

University of Hartford, Harry Jack Gray Center
200 Bloomfield Ave.
West Hartford, CT 06117

What’s Grit Got to Do with It? New Approaches for IL Instruction

October 11, 2019

2019 CLASS Conference

October 11, 2019
8:30 AM EDT - 3:30 PM EDT

Wallingford Public Library
200 North Main Street
Wallingford, CT 06492-3791

We have set the date!